Senior Customer Experience Representative Sales (Dutch and English must)

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Senior Customer Experience Representative Sales (Dutch and English must)

The Customer Experience team aims to offer the best in class customer experience on all touch points. With your great product knowledge, quick and accurate administrative skills, and your proactive, customer oriented attitude, you know how to connect customers to us, and how to make new customers excited about our brand.

Together with the rest of the Customer Experience team, you will represent the positive, playful, inspiring, and meaningful brand values.

Would you like to join our Joolz family and strengthen our dynamic team with your talent, knowledge, and creativity to ensure that we will conquer the world with Joolz?


Within the Customer Experience team, you will be focusing on B2B. In this role, you will be working closely with your colleagues of the Customer Experience team, the Supply department, and your sales colleagues of the regional teams. Furthermore, you will have a lot of contact with retailers, distributers, and warehouses that store our stock.

Your responsibilities:

  • Supporting the regional sales manager to make sure that together you reach the set targets
  • Securing set agreements with customers
  • Managing the client portfolio (maintain and build a good customer relationship, reply to customer questions, send updates about delivery times and stock status to back office)
  • Managing everything concerning order processing (process incoming orders, ensure delivery of new product samples and sales material, etc.)
  • Ensure correct logistics planning and correct invoicing of the delivered orders

Job requirements:

  • hbo (higher professional education) mentality and way of thinking
  • Minimum of 5 years of relevant work experience
  • Customer oriented, strong with customer contact
  • Knowledge of/experience with ERP systems (Navision is a plus)
  • Good verbal and written communication skills in both Dutch and English
  • Ability to communicate in a clear way, to work together, and to listen to others

We offer:

  • A dynamic and challenging international work environment, at a young and fast-growing Dutch company with an inspiring and unique head quarter at the business hotspot in Amsterdam North
  • A competitive salary and the possibility for a bonus based on your performance
  • 25 vacation days
  • Development opportunities in the form of in-company training and education / training that fit your personal ambitions
  • A freshly made lunch daily by our own cook
  • An in-house gym with personal training sessions
  • Under the slogan "work hard, play hard" every Friday afternoon a closing drink to "unwind" with your colleagues after a hard-working week